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o ㅋ ㄱ ㅅ ㅈ ㅌ ㄷ 촉 ㄴ ㅎ ㅂ ㅃ ㅁ 야 ㄹ 와
ㅏ ア
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р с т у ф х ц ч ш щ ъ ы ь э ю я  
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ฐ ฑ ฒ ณ ด ต ถ ท ธ น บ ป ผ ฝ พ ฟ
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ᡀ ᡁ ᡂ ᡃ ᡄ ᡅ ᡆ ᡇ ᡈ ᡉ ᡊ ᡋ ᡌ ᡍ ᡎ ᡏ
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저자명, 생몰년   |   직 업   |   관련단체 Catalog 상세정보
'Catalog' Results sorted by 22Number
Thesis
(The) Art of service recovery : an analysis of psychological approach in building long-term relationship= 서비스제공자의 심리적 접근을 통한 서비스회복과 지속적인 고객관계 형성에 관한 분석
오창호
부산: 부산대학교, 2007.
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Prior relationships and consumer responses to service failure :a cross-culture study on Korean, Chinese and American Consumer intentions =서비스실패 경우 사전관계가 소비자 의도에 미치는 영향:서비자의도에 관한 한.중.미 비교연구
진, 기
부산 : 부산대학교, 2012.
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Thesis
서비스 실패의 심각성이 공정성에 미치는 영향에 관한 연구: 서비스 환경을 중심으로= (A) Study on perceived justice on the customer's response to service recovery in the context of service failure severity:focusing on service environment
이민영
부산: 부산대학교, 2006.
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Thesis
서비스 회복프로세스에서 지각된 공정성과 진정성의 역할에 관한 연구 =(The) role of perceived justice and authenticity in service recovery process
민유진
부산 : 부산대학교, 2012.
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Thesis
서비스 회복의 상호작용 공정성이 회복 후 만족에 미치는 영향에 관한 연구:문화적 모델 접근을 중심으로=(A) study on the impact of interactional justice of service recovery on customer satisfaction
신영근
부산: 부산대학교, 2009.
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Thesis
서비스 실패와 회복과정에서 고객 역할의 다차원적 조절효과에 관한 연구 =(A) study on the multi-dimensional moderating effects of customers’ roles in the service recovery process
이충렬
부산 : 부산대학교, 2011.
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Foreign Book
Contemporary digital forensic investigations of cloud and mobile applications
Choo, Kim-Kwang Raymond
Cambridge : Syngress, 2017.
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Foreign Book
Assertive community treatment :evidence-based practice or managed recovery
Johnson, Sandra J
New Brunswick, N.J. : Transaction Publishers, c2011.
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Foreign Book
Rethinking community resilience : the politics of disaster recovery in New Orleans
Go, Min-Hee
New York : New York University Press, 2021.
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전자자료[NTIS]
Water Infrastructure Funding in the American Recovery and Reinvestment Act of 2009
CONGRESSIONAL RESEARCH SERVICE, WASHINGTON, DC
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All : service recovery
Publication Years(16)
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Authors(19)
Languages(3)
Publishers(15)
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