Catalog
| LDR | 00967cam a2200325 c 4500 | ||
| 001 | 0092266870▲ | ||
| 005 | 20180521014630▲ | ||
| 007 | ta▲ | ||
| 008 | 130830s2013 ulka b 001c kor▲ | ||
| 020 | ▼a9788959723294▼g93320 :▼c₩32000▲ | ||
| 035 | ▼a(KERIS)BIB000013254286▲ | ||
| 040 | ▼a211009▼c211009▼d211009▼d221016▲ | ||
| 041 | 1 | ▼akor▼heng▲ | |
| 082 | 0 | 0 | ▼a658.8▼221▲ |
| 090 | ▼a658.8▼bZ48s6한▲ | ||
| 100 | 1 | ▼aZeithaml, Valarie A.▼060888▲ | |
| 245 | 1 | 0 | ▼a서비스마케팅 /▼dValarie A. Zeithami,▼eMary Jo Bitner,▼eDwayne D. Gremler [공]저 ;▼e전인수,▼e배일현 역▲ |
| 246 | 1 | 9 | ▼aServices marketing : integrating customer focus across the firm▼g(6th ed.)▲ |
| 260 | ▼a서울 :▼b청람,▼c2013▲ | ||
| 300 | ▼axxiii, 591 p. :▼b삽화 ;▼c27 cm▲ | ||
| 504 | ▼a참고문헌과 색인수록▲ | ||
| 650 | 0 | ▼aService industries▼xMarketing▲ | |
| 650 | 0 | ▼aCustomer services▲ | |
| 650 | 0 | ▼aMarketing▲ | |
| 653 | ▼a마케팅▼a고객요구▼a소비자행동▼a서비스품질▲ | ||
| 700 | 1 | ▼aBitner, Mary Jo▼0234789▲ | |
| 700 | 1 | ▼aGremler, Dwayne D.▼0141755▲ | |
| 700 | 1 | ▼a배일현,▼g裵日鉉,▼d1970-▼0224350▲ | |
| 700 | 1 | ▼a전인수,▼g田仁秀,▼d1955-▼0150174▲ | |
| 999 | ▼c이현진▲ |
서비스마케팅
Document Type
Domestic Book
Title
서비스마케팅 / Valarie A. Zeithami , Mary Jo Bitner , Dwayne D. Gremler [공]저 ; 전인수 , 배일현 역
Original Title
Services marketing : integrating customer focus across the firm (6th ed.)
개인저자
Publication
서울 : 청람 , 2013
Physical Description
xxiii, 591 p. : 삽화 ; 27 cm
Bibliography Note
참고문헌과 색인수록
General Subject
ISBN
9788959723294
Call Number
658.8 Z48s6한
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