학술논문
How employees accept robots at work
Document Type
Dissertation/Thesis
Author
Source
TDX (Tesis Doctorals en Xarxa)
Subject
Language
English
Abstract
La presente investigación analiza la aceptación de los robots en el trabajo por parte de los empleados. Este proceso de automatización puede representar un desafío si no se integra adecuadamente dentro de la organización y si no se minimizan los potenciales riesgos. En relación con la tendencia general hacia la automatización, existen condiciones externas e internas que las organizaciones deben gestionar simultáneamente de acuerdo con las expectativas de sus grupos de interés. Esta tesis considera a los empleados como usuarios de estos robots en el trabajo y como un grupo de interés clave. Basado en el modelo CAN, esta investigación proporciona información adicional sobre la aceptación de los robots en el trabajo. Para ello, se han recopilado datos de 422 participantes de diferentes geografías, una amplia gama de perfiles y de numerosas industrias. Los hallazgos de esta investigación confirmaron elementos del modelo CAN, mostrando que la actitud del empleado tiene una relación positiva con la intención de trabajar con robots, y esa actitud está influenciada positivamente por la expectativa de rendimiento, el riesgo percibido y las emociones positivas de los empleados. Además, se ha abordado un análisis, para determinar las implicaciones en la innovación, el lugar de trabajo y la gestión del desempeño. De acuerdo con estos hallazgos, se comparten algunas recomendaciones de alto nivel para gerentes, investigadores y otras partes interesadas en un intento de ilustrar que las organizaciones deben abordar estrategias gerenciales específicas para obtener una mayor aceptación por parte de los empleados con respecto a la implementación de la robotización, lo que debe traducirse en atracción, retención y compromiso de los empleados.
This research analyzes the acceptance of robotics at work by employees. Robotization represents an opportunity for companies to improve their overall performance. However, this automation process may represent a challenge if it is not properly integrated within the organization and if potential risks are not minimized. In relation to the general trend towards automation, there are external and internal conditions that organizations need to manage simultaneously in accordance with their stakeholders’ expectations. This research considers employees both as users of these robots at work and as key stakeholders to shed light on how to manage robotization most effectively, from an organizational perspective. Based on the CAN Model, this research provides additional input about the acceptance of robots at work. For this purpose, data from 422 participants from different geographies, wide range of profiles and from numerous industries have been collected. The findings from this research confirmed elements of the CAN model, showing that employee’s attitude has a positive relationship with the intention to work with robots, and that attitude is positively influenced by the performance expectancy, perceive risk and positive emotions of employees. Based on these findings, in addition, it has been addressed an analysis, to determine implications on innovation, workplace and performance management. According to these findings, some high-level recommendations for managers, researchers and other stakeholders are shared in an attempt to illustrate that organizations should address specific managerial strategies to gain greater acceptance by employees regarding the implementation of robotization, which should be translated into employee’s attraction, retention, and engagement.
This research analyzes the acceptance of robotics at work by employees. Robotization represents an opportunity for companies to improve their overall performance. However, this automation process may represent a challenge if it is not properly integrated within the organization and if potential risks are not minimized. In relation to the general trend towards automation, there are external and internal conditions that organizations need to manage simultaneously in accordance with their stakeholders’ expectations. This research considers employees both as users of these robots at work and as key stakeholders to shed light on how to manage robotization most effectively, from an organizational perspective. Based on the CAN Model, this research provides additional input about the acceptance of robots at work. For this purpose, data from 422 participants from different geographies, wide range of profiles and from numerous industries have been collected. The findings from this research confirmed elements of the CAN model, showing that employee’s attitude has a positive relationship with the intention to work with robots, and that attitude is positively influenced by the performance expectancy, perceive risk and positive emotions of employees. Based on these findings, in addition, it has been addressed an analysis, to determine implications on innovation, workplace and performance management. According to these findings, some high-level recommendations for managers, researchers and other stakeholders are shared in an attempt to illustrate that organizations should address specific managerial strategies to gain greater acceptance by employees regarding the implementation of robotization, which should be translated into employee’s attraction, retention, and engagement.