학술논문
Remote support automation for a storage server
Document Type
Patent
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Source
Subject
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Abstract
A remote management module receives a command from a support server in response to the remote management module initiating a first secure, authenticated connection with the support server, wherein the remote management module is integrated with, and monitors a condition of, a processing system. The remote management module executes the command to generate a result that provides diagnostic data about the processing system. The remote management module reports the result to the support server upon the remote management module initiating a second secure, authenticated connection with the support server.