학술논문
WebRTC 기반의 112 긴급신고지원 서비스 구축 사례 연구 / A Case Study on the Establishment of 112 Emergency Reporting Support Service Based on WebRTC
Document Type
Dissertation/ Thesis
Author
Source
Subject
Language
Korean
Abstract
최근 흉악범죄는 물론 보이스피싱, 다단계 금융 같은 지능범죄, 사회적 약자를 대상으로 하는 데이트 폭력 등 극악무도한 범죄 수법이 날로 지능·고도화되고 있어 각종 범죄 사건 현장에서 골든타임 사수가 그만큼 중요해졌다. 범죄, 재해·재난 발생 시 위치를 알지 못하거나 말할 수 없는 신고자의 경우, 신고자의 음성에만 의존하는 기존의 접수방식에서 벗어나 신속, 정확하게 현장 상황을 파악할 수 있는 긴급신고 서비스가 필요하다.본 논문에서는 각종 긴급사건 및 사고에 효율적으로 대응하기 위해 112 긴급신고시스템에 WebRTC 기술을 도입하여 범죄피해, 실종, 자살 의심, 재난재해 등 신고자가 신고 위치를 모르거나 말할 수 없는 경우 다양한 상황에서 신속하고 정확한 현장 대응이 가능한 112 긴급신고지원서비스를 구축한 사례를 분석한다. 요구조자, 신고자의 발신 번호로 URL이 포함된 문자를 전송하면 앱 설치 없이 위치와 실시간 영상정보를 공유할 수 있다. 따라서, 신고자의 실시간 영상과 위치를 확보하여 1초라도 신속한 긴급 대응 신고접수와 분석 및 의사결정을 하고 불필요한 긴급출동을 최소화하며, 경찰력이 긴급상황에 신속 정확하고, 효과적으로 대응할 수 있도록 방안을 제시하고자 한다.
Recently, heinous criminal methods such as voice phishing, intelligent crimes such as multi-level finance, and dating violence targeting the socially disadvantaged have become intelligent and sophisticated, making it so important to guard Golden Time at the scene of various crimes. In the case of a reporter who does not know or cannot tell the location in the event of a crime, disaster, or disaster, an emergency report service is needed to quickly and accurately grasp the situation on the site, away from the existing reception method that relies only on the reporter's voice.In order to efficiently respond to various emergency events and accidents, WebRTC technology is introduced into the emergency reporting system, establishing 112 emergency reporting support service that can respond quickly and accurately in various situations, when the reporter has no idea of his location to speak due to crime damage, being lost, suspected suicide, or disaster. By transmitting a text containing a URL to the calling number of the requestor or the reporter, the location and real-time video information can be shared without installing an app. Therefore, by securing the reporter's real-time video and location, it is intended to receive, analyze, and make decisions quickly, minimize unnecessary emergency dispatch, and suggest ways for the police to respond quickly and effectively to emergency situations.
Recently, heinous criminal methods such as voice phishing, intelligent crimes such as multi-level finance, and dating violence targeting the socially disadvantaged have become intelligent and sophisticated, making it so important to guard Golden Time at the scene of various crimes. In the case of a reporter who does not know or cannot tell the location in the event of a crime, disaster, or disaster, an emergency report service is needed to quickly and accurately grasp the situation on the site, away from the existing reception method that relies only on the reporter's voice.In order to efficiently respond to various emergency events and accidents, WebRTC technology is introduced into the emergency reporting system, establishing 112 emergency reporting support service that can respond quickly and accurately in various situations, when the reporter has no idea of his location to speak due to crime damage, being lost, suspected suicide, or disaster. By transmitting a text containing a URL to the calling number of the requestor or the reporter, the location and real-time video information can be shared without installing an app. Therefore, by securing the reporter's real-time video and location, it is intended to receive, analyze, and make decisions quickly, minimize unnecessary emergency dispatch, and suggest ways for the police to respond quickly and effectively to emergency situations.