부산대학교 도서관

We conducted a survey in a dermatology outpatient clinic to identify issues related to user experience, usability and learnability, looking at outpatients as users and the dermatology clinics as a service. The results showed that there were no problems with the quality of the medical care in line with current practices and guidelines. However, patients expressed the wish that they had received more information and more personal support regarding their condition. There were also strong correlations between the outpatients feeling confident, comfortable, and them having a positive experience of the clinics. Learnability, usability, and user experience were also strongly correlated with other questions. These results indicate the positive potential of an interaction design approach based on personalised and pervasive services as means to improve healthcare in a dermatology clinic.