학술논문

Using co‐creation and multi‐criteria decision analysis to close service gaps for underserved populations.
Document Type
Article
Source
Health Expectations. Oct2019, Vol. 22 Issue 5, p1058-1068. 11p. 4 Charts, 2 Graphs.
Subject
*CONCEPTUAL structures
*DECISION making
*HEALTH services accessibility
*INTERVIEWING
*RESEARCH methodology
*STATISTICAL sampling
*WOMEN
*QUALITATIVE research
*QUANTITATIVE research
*THEMATIC analysis
*INDEPENDENT living
*DESCRIPTIVE statistics
*STAKEHOLDER analysis
Language
ISSN
1369-6513
Abstract
Background: Navigating treatment pathways remains a challenge for populations with complex needs due to bottlenecks, service gaps and access barriers. The application of novel methods may be required to identify and remedy such problems. Objective: To demonstrate a novel approach to identifying persistent service gaps, generating potential solutions and prioritizing action. Design: Co‐creation and multi‐criteria decision analysis in the context of a larger, mixed methods study. Setting and participants: Community‐dwelling sample of older women living alone (OWLA), residing in Melbourne, Australia (n = 13‐37). Convenience sample of (n = 11) representatives from providers and patient organizations. Interventions: Novel interventions co‐created to support health, well‐being and independence for OWLA and bridge missing links in pathways to care. Main outcome measures: Performance criteria, criterion weights , performance ratings, summary scores and ranks reflecting the relative value of interventions to OWLA. Results: The co‐creation process generated a list of ten interventions. Both OWLA and stakeholders considered a broad range of criteria when evaluating the relative merits of these ten interventions and a "Do Nothing" alternative. Combining criterion weights with performance ratings yielded a consistent set of high priority interventions, with "Handy Help," "Volunteer Drivers" and "Exercise Buddies" most highly ranked by both OWLA and stakeholder samples. Discussion and conclusions: The present study described and demonstrated the use of multi‐criteria decision analysis to prioritize a set of novel interventions generated via a co‐creation process. Application of this approach can add community voice to the policy debate and begin to bridge the gap in service provision for underserved populations. [ABSTRACT FROM AUTHOR]