부산대학교 도서관

Current high reliability organization theorizing explains how members manage equivocality stemming from emergent environments and organizational complexities, but it does little to explain how members navigate equivocality that arises when communicating with others. This study reveals that equivocal interactions provide opportunities for members to build experience through voice enactment. Departing from conceptualizations of voicing as an individual discretionary decision, this study proposes that voicing involves enacting knowledge and positioning – activities that contribute to building experience. Findings from in-depth interviews with N = 37 wildland firefighters illustrate the importance of certain kinds of communicative moments in building experience with navigating interactional equivocality. Enacting voice involved performing scripted practices, complementary relationships, and positioning. Voice enactments can be pivotal experiences for members to learn how engage in precarious, sometimes face-threatening repartee. Practical recommendations center on making individual and group reflective practices more attentive to ways voice performs relationships and positioning. [ABSTRACT FROM AUTHOR]