부산대학교 도서관

The article describes the process used to develop and integrate a tailored health information system for an existing online health education and support system for women with breast cancer called the Comprehensive Health Enhancement Support System (CHESS) "Living with Breast Cancer" program. The foundational steps of formative research involved identifying general informational needs associated with key breast cancer events or experiences followed by differentiating individual characteristics that distinguish between informational needs. The next steps included creating a tailoring framework and then mapping the existing content of CHESS to these differentiating characteristics and treatment stages, and developing decision rules to trigger tailored content to users based on data they input into the system. Finally, low fidelity prototyping sessions were conducted to determine the most appropriate format for users to update variables informing CHESS tailoring, to identify the optimal degree of subtlety appropriate to deliver tailored content, and to learn how tailoring methods affect general navigation and usability. The objective of this case study is to help other eHealth developers learn from the insights we've gained from our extensive regimen of formative research focused on how to develop an online tailored information system for women with breast cancer.