학술논문
Voice-Enabling Websites--No Quick Fix.
Document Type
Article
Author
Source
Subject
*Telephone stations
*Internet telephony
*Internet
Call centers
Computer network resources
*
*
Language
ISSN
0162-3885
Abstract
Deals with the integration of Internet communications in call centers. Benefits of Web-enabled call centers; Drawbacks of using the public Internet to carry voice to various Internet Users; Advantages of using public switched telephone systems to return online calls; How Web integration works.