부산대학교 도서관

Aim: The purpose of the study is to determine the views of patient's relatives about the violence towards the health care staff. Methodology: This cross-sectional study was conducted in Soke State Hospital. The sample is composed of 189 individuals. In data collection, questionnaire form which was improved by researchers has been used. Data were analyzed by using frequency, percentage and chi-square tests. Results: It was found that 15.3% of participants use one sort of violence towards health care worker and 57% of them use violence towards the nurses. The most important reasons of violence were ignorance of people who use violence (62.4%), health care worker's negligence of their duty (13.2), prolonged waiting period in hospitals (%34.9%). 45.5% of the participants stated that the most irritating situation was being neglected in health institution. Conclusion: It was concluded that nurses were mostly exposed to violence among the health care worker, violence was mostly used in internal medicine clinic as an domain and the most important factor which triggers the violence was being neglected as a patient's relative by the health care worker and security worker in the hospital had an impact on preventing violence.