학술논문

Client Satisfaction with Community Health Workers in HIV Care Teams.
Document Type
Article
Source
Journal of Community Health; Oct2021, Vol. 46 Issue 5, p951-959, 9p, 4 Charts
Subject
Occupational roles
Health services accessibility
Research methodology evaluation
Psychiatric diagnosis
Substance abuse diagnosis
Social determinants of health
Multivariate analysis
Attitudes of medical personnel
Consumer attitudes
Population geography
Regression analysis
Health status indicators
Patient satisfaction
Patient-centered care
Primary health care
Health literacy
Socioeconomic factors
Medical protocols
Descriptive statistics
Integrated health care delivery
Statistical models
Housing
Data analysis software
Patient care
Customer satisfaction
HIV
African Americans
Medical needs assessment
Comorbidity
United States
Language
ISSN
00945145
Abstract
Community health workers (CHWs) integrated in human immunodeficiency virus (HIV) care teams undertake a variety of tasks to help patients navigate health care, develop care plans, and address social needs. Given the broad role of CHWs in HIV care, we sought to understand which client attributes are associated with various dimensions of CHW satisfaction using a sample of 204 people with HIV (PWH) from various geographic regions across the United States. Multivariable linear regressions were used to determine which client attributes were associated with complete satisfaction with CHWs using 10 validated measures. The mean age of participants was 40.6 years old (SD = 12.8) and over 70% were Black or African American. Adjusted models reveal clients who were female, have marginal health literacy, or have a substance use disorder diagnosis were more likely to not be completely satisfied across multiple dimensions (p ≤.05). Conversely, being housed and having a mental health diagnosis were associated with being more likely to be completely satisfied (p ≤.04). Clients' sociodemographic characteristics and health conditions may be indicative of unique needs, leading to differing expectations of CHWs. CHW training modalities should consider the complex interplay of care needs based upon different client backgrounds and experiences among PWH. Addressing unique needs resulting from social determinants of health and that arise from conditions co-occurring with HIV, such as substance use disorders, should be incorporated into CHW service delivery. [ABSTRACT FROM AUTHOR]