부산대학교 도서관

Background: Journey mapping is a method that is relatively new in the field evaluation and social science, but is promising in that it is inherently person-centered and systems-oriented. Purpose: This article shares three case studies of how journey mapping has been used in program evaluation to offer practical insights into how the method looks in practice and lessons learned by evaluators. Setting: Not applicable Intervention: Not applicable Research Design: Journey mapping. Data Collection and Analysis: Focus groups and interviews were utilized for data collection; key themes were summarized and ratings were averaged for each step in the journey. Findings: Journey mapping should be further utilized in evaluation and social science; it grounds the evaluation in the lived experiences of those moving through systems and programs and forces evaluators, program managers, and other stakeholders to view these experiences holistically. Gaps in systems and services offered are easily identified through the method. [ABSTRACT FROM AUTHOR]