학술논문

Teachers' Emotions and Emotion Management: Integrating Emotion Regulation Theory with Emotional Labor Research
Document Type
Journal Articles
Reports - Research
Source
Social Psychology of Education: An International Journal. Dec 2016 19(4):843-863.
Subject
Emotional Response
Teacher Attitudes
Secondary School Teachers
Correlation
Teacher Behavior
Psychological Patterns
Teacher Characteristics
Personality Traits
Stress Management
Language
English
ISSN
1381-2890
Abstract
While the similarities between emotion regulation (Gross in "J Personal Soc Psychol" 74:224-237, 1998a) and emotional labor (Hochschild in The managed heart: commercialization of human feeling. University of California Press, Berkeley, 1983) have been theoretically discussed, empirical research on their relation is lacking. We examined the relations between the two constructs as well as their relations with teachers' discrete emotions in a sample of 189 secondary school teachers. The results showed that reappraisal correlated positively with deep acting, whereas suppression correlated positively with surface acting. The findings further suggest that reappraisal and deep acting are linked to experiencing positive emotions, whereas suppression and surface acting are linked to experiencing negative emotions. However, there also were some differences in how emotion regulation and emotional labor were related to teachers' discrete emotional experiences. Specifically, reappraisal and deep acting strategies were positively related to enjoyment; in addition, deep acting was negatively related to negative emotions such as anxiety, anger, and frustration. By contrast, suppression and surface acting strategies were positively associated with negative emotions (i.e., suppression with anxiety; surface acting with anxiety, anger, and frustration), and surface acting was negatively associated with the positive emotion enjoyment. Implications for integrating research on teachers' emotion regulation and emotional labor are discussed.