부산대학교 도서관

For better understanding of how users interact with the video on demand service Netflix a study was conducted in 10 Swedish households. This study is based on the well-established heuristic evaluation method of Jacob Nielsen, which we modified slightly by letting the users to act as “evaluation experts” and informing them about the heuristic rules of thumb during the evaluation process. The purpose of this study was to identify usability problems when people interact with Netflix’ interface. We found that the users identified usability problems efficiently and that the information they delivered might be useful for further development of Netflix and other video on demand services. The modified application of Nielsen’s rules of thumb seems to have worked satisfactorily.