학술논문
윤리적 리더십과 친사회적 서비스행동과 혁신행동에 미치는 영향 : 일의의미과 조직몰입에 대한 인식의 매개효과 / Linking ethical leadership and employee Prosocial Service Behaviors and Innovation behavior: work meaningfulness and work engagement as mediators
Document Type
Dissertation/ Thesis
Author
Source
Subject
Language
English
Abstract
윤리적 리더십이 사회와 학계에서 공통적으로 주목을 받고 있지만, 대부분 연구는 윤리적 리더십이 동일한 차원에서 결과 변수에 어떻게 영향을 미치는가에 초점을 맞추고 있으며, 윤리적 리더십이 조직 구성원의 혁신행동과 친사회 서비스 행동에 어떻게 영향을 미치는지에 대해서는 많은 관심을 기울이지 못한다. 최근 서비스기업에서 종업원의 혁신행동과 친사회 서비스 행동의 역할이 갈수록 중요해짐에 따라 본 연구는 도덕적 리더십이 어떻게 매개역할을 통해 종업원의 혁신행동과 친사회 서비스 행동에 영향을 미치는지에 대해서 연구하고자 한다.본 연구는 사회 학습 이론과 사회 교환 이론을 바탕으로 윤리적 리더십과 직원의 혁신 행동과 친사회적 서비스 행동의 관계를 조사하였다. 본 연구에서는 윤리적 리더십이 직원들의 혁신 행동과 친사회 서비스 행동에 영향을 미치는지를 반영하는 메커니즘으로 기능한다는 것을 제안하였다. 본 연구는 중국서비스업 기업에서 586개 설문지와68개 팀을 수집하고 계층적 선형 모델링 연구 방법을 채택하였다. HLM결과는 윤리적 리더십이 직원들의 혁신행동과 친사회 서비스행동을 촉진하고, 일의의미와 조직몰입이 직원들의 혁신행동과 친사회 서비스행동에 미치는 영향을 매개한다는 것을 확인하였다.본 연구는 심리적 임파워먼트는 도덕적 리더십과 일의의미 사이의 관계에 대해 명확한 조절 작용을 한다는 것을 발견하였다. 마지막으로, 이와 같은 결과가 이론적,실질적 시사점과 본 논문의 한계점 그리고 향후 연구방향을 논의하였다.
Although there has been a common concern for ethical leadership in society and academia, most studies have focused on how ethical leadership affects outcome variables at the same level, while neglecting how ethical leadership affects employees' innovative and pro-social service behaviors across levels. With the increasing importance of employees' innovative and pro-social service behaviors in service industry firms in recent years, this study investigates how ethical leadership influences employees' innovative and pro-social service behaviors through the role of mediators.Based on social exchange theory and social learning theory, this study investigated the relationship between ethical leadership and employees' innovative behaviors and pro-social service behaviors. This research concluded that psychological empowerment, work meaningfulness and work engagement are the mechanisms by which ethical leadership influences employees' innovative behaviors and pro-social service behaviors. Statistical analysis software including SPSS 25.0, Amos 23.0 and HLM were then used to conduct empirical research on a data sample comprised of 586 employees in Chinese service industry companies and used a hierarchical linear modeling research method. The results of the hierarchical linear model confirmed that ethical leadership promotes employees' innovative and pro-social service behaviors, and that work meaningfulness and work engagement mediate the influence of ethical leadership on employees' innovative behaviors and pro-social service behaviors. This study found that psychological empowerment had a significant moderating effect on the relationship between ethical leadership and work meaningfulness. Lastly, the limitations of this study and the possible future research directions have been discussed.
Although there has been a common concern for ethical leadership in society and academia, most studies have focused on how ethical leadership affects outcome variables at the same level, while neglecting how ethical leadership affects employees' innovative and pro-social service behaviors across levels. With the increasing importance of employees' innovative and pro-social service behaviors in service industry firms in recent years, this study investigates how ethical leadership influences employees' innovative and pro-social service behaviors through the role of mediators.Based on social exchange theory and social learning theory, this study investigated the relationship between ethical leadership and employees' innovative behaviors and pro-social service behaviors. This research concluded that psychological empowerment, work meaningfulness and work engagement are the mechanisms by which ethical leadership influences employees' innovative behaviors and pro-social service behaviors. Statistical analysis software including SPSS 25.0, Amos 23.0 and HLM were then used to conduct empirical research on a data sample comprised of 586 employees in Chinese service industry companies and used a hierarchical linear modeling research method. The results of the hierarchical linear model confirmed that ethical leadership promotes employees' innovative and pro-social service behaviors, and that work meaningfulness and work engagement mediate the influence of ethical leadership on employees' innovative behaviors and pro-social service behaviors. This study found that psychological empowerment had a significant moderating effect on the relationship between ethical leadership and work meaningfulness. Lastly, the limitations of this study and the possible future research directions have been discussed.