학술논문
노인복지시설 종사자들의 직무사기와 클라이언트 케어 연관성 / A Study on Morale, Role Recognition, and Care Management of the Elderly Care Facility Workers
Document Type
Dissertation/ Thesis
Author
Source
Subject
Language
Korean
Abstract
본 연구에서는 양로시설과 요양시설에 근무하는 유급종사자를 대상으로 그들이 직장내에서 수행하는 직무와 관련된 사기(morale)와 관련된 항목, 그리고 그러한 사기가 노인수발에 미치는 효과를 조사하였다.장기요양보험 도입후 노인생활시설 종사자들은 근무 소진관련 항목의 동의점수가 중립적 성향인 2.5 보다 유의하게 큰 3.3 - 4.1 범위를 보이면서 대다수가 매우 저하된 사기 및 피로감에서 근무하고 있다.그리고 소규모 시설과 여성이라는 특성이 더욱 사기저하 및 역할 인식 부족의 위험에 노출되어 있다. 즉, 50인 수용 미만의 소규모 시설에 근무하는 여성일수록 사기가 저하되고 자신의 역할에 대한 인식이 부족하고 노인케어에 있어 적극성이 떨어진다. 또한 의료 및 일상생활관리직이 오히려 케어관리와 관련된 전문적 인식(예: 체위변경이나 식사수발 등등)이 부족하고 직업인으로서의 자존감이 결여되어 있다.따라서 노인요양시설 특성상 성비율을 보면 여자 종사원이 80%이상을 차지하고 있는 현실에서 가사와 높은 직업적 책임감을 요구하는 시설에서의 이중 역할을 수행하는 과정에서 직무관련 소진은 불가피하다고 생각되는바, 종사자 사기진작을 위한 다양한 사회적 프로그램이 개발되어야 한다. 특히 저연령 여성들로 하여금 노인시설 종사에서 발생하는 여러 가지 문제행동에 대처하도록 하는 위기관리 교육 직무대처 프로그램이 다양하게 개발되어야 한다. 그리고 ct의 인권이 존중하듯 케어관리자의 인권과 케어위험부담을 보충해줄 수 있는 시설관리 운영의 다양한 방법이 강구되어야 하겠다. 즉, 공익요원을 복지시설 근무에 더욱 개방하여 야간근무보조에도 활용하는 등 과중한 케어부담 발생시 활동력과 기동력이 강한 인력이 투입되어 상황에 효과적으로 대처하도록 하는 방안이 강구되어야 한다.
This study has been performed to examine degree of morale, role recognition, and care management attitudes among elderly nursing facility workers. In particular, the study aims to investigate how seriously they feel emotionally and physically they feel tired during daily lives, and how their professional attitudes and skills are impaired from their burnout status. In this study, 230 male and female workers were selected from 16 elderly care facilities in 2008, and they were asked about 5 point scaled questions regarding their agree status of the morale and recognition related items.In this study, it was observed that female employee had higher job fatigues and low satisfaction than male employee, and workers in smaller institutions are worrying about their unsecured future employment status. In addition, intimate contact workers such as nurses and care workers have lower degree of their role recognition for caring the aged. Overall, the top administrator of welfare institution for the aged could maximize the efficiency of the organization by promoting voluntary participation and creativity, and authorizing employee competence and responsibility instead of using compensation and punishment system like promotion. Finally, future aspects of facility visions should be guided for the workers, so that they are relieved from stressful routines without any future plan.A thesis submitted to Committee of the Graduate School of Hanseo University in partial fulfillment of the requirements for the degree of Master in February, 2009
This study has been performed to examine degree of morale, role recognition, and care management attitudes among elderly nursing facility workers. In particular, the study aims to investigate how seriously they feel emotionally and physically they feel tired during daily lives, and how their professional attitudes and skills are impaired from their burnout status. In this study, 230 male and female workers were selected from 16 elderly care facilities in 2008, and they were asked about 5 point scaled questions regarding their agree status of the morale and recognition related items.In this study, it was observed that female employee had higher job fatigues and low satisfaction than male employee, and workers in smaller institutions are worrying about their unsecured future employment status. In addition, intimate contact workers such as nurses and care workers have lower degree of their role recognition for caring the aged. Overall, the top administrator of welfare institution for the aged could maximize the efficiency of the organization by promoting voluntary participation and creativity, and authorizing employee competence and responsibility instead of using compensation and punishment system like promotion. Finally, future aspects of facility visions should be guided for the workers, so that they are relieved from stressful routines without any future plan.A thesis submitted to Committee of the Graduate School of Hanseo University in partial fulfillment of the requirements for the degree of Master in February, 2009