학술논문
Canned Comments in the Hospital Laboratory Information System Can Decrease Microbiology Requests
Original Article
Original Article
Document Type
Academic Journal
Source
American Journal of Clinical Pathology. December 2021, Vol. 156 Issue 6, p1155, 7 p.
Subject
Language
English
ISSN
0002-9173
Abstract
Key Points * Microbiology laboratory call volume decreased following implementation of canned comments for culture results in the laboratory information system. * There was a significant difference in level of [...]
Objectives: Phone calls to the microbiology laboratory can be to clarify culture results and provide education, but those calls also interrupt laboratory workflow. We characterized calls that the laboratory received and developed targeted comments to educate providers. Methods: Calls were logged and characterized, and we developed comments to address common call subjects. We applied the new comments to cultures and logged calls over the same interval the subsequent year. Data before and after implementation were analyzed. Results: Call volume decreased from 496 calls to 419 calls after implementation. There was a significant difference in level of training among callers (P < .005), but the nature of the calls did not change. Laboratory response showed an increase in release of previously generated data (eg, suppressed susceptibility results). Comments specifically developed to address intrinsic antibiotic resistance and common susceptibility patterns did not decrease call volume. Conclusions: Implementation of comments in the laboratory information system decreased call volume, but targeted comments were less effective than anticipated. Key Words: Microbiology; Communication; Education; Laboratory stewardship; Test utilization
Objectives: Phone calls to the microbiology laboratory can be to clarify culture results and provide education, but those calls also interrupt laboratory workflow. We characterized calls that the laboratory received and developed targeted comments to educate providers. Methods: Calls were logged and characterized, and we developed comments to address common call subjects. We applied the new comments to cultures and logged calls over the same interval the subsequent year. Data before and after implementation were analyzed. Results: Call volume decreased from 496 calls to 419 calls after implementation. There was a significant difference in level of training among callers (P < .005), but the nature of the calls did not change. Laboratory response showed an increase in release of previously generated data (eg, suppressed susceptibility results). Comments specifically developed to address intrinsic antibiotic resistance and common susceptibility patterns did not decrease call volume. Conclusions: Implementation of comments in the laboratory information system decreased call volume, but targeted comments were less effective than anticipated. Key Words: Microbiology; Communication; Education; Laboratory stewardship; Test utilization