학술논문

Paradox of choice and sharing personal information
Document Type
Academic Journal
Source
AI & Society. February, 2023, Vol. 38 Issue 1, p121, 12 p.
Subject
Consumer behavior -- Analysis
Personal information -- Analysis
Language
English
ISSN
0951-5666
Abstract
Author(s): Takeshi Ebina [sup.1], Keita Kinjo [sup.2] Author Affiliations: (1) grid.411764.1, 0000 0001 2106 7990, School of Commerce, Meiji University, , 1-1, Kanda-surugadai, Chiyoda-ku, 101-8301, Tokyo, Japan (2) grid.411210.7, 0000 […]
The purpose of this study is to investigate the relationship between a firm's strategy and consumers' decisions in the presence of the paradox of choice and sharing personal information. The paradox of choice implies that having too many choices does not necessarily ensure happiness and sometimes having less is more. A new model is constructed introducing a factor of information sharing into the model of a previous study that embedded the paradox of choice only (Kinjo and Ebina in AI Soc 30(2):291-297, 2015). A key feature of the model is its disutility function. It is demonstrated that if the sign of the cross derivative of the function is positive (negative) at the optimum, there is a positive (negative) correlation between the degree of sharing personal information chosen by the consumers and the number of products offered by the firm in its recommendation systems. It is also numerically indicated that the profit function of the firm becomes convex or concave depending on the shape of the disutility function. These results suggest that firms should carefully investigate the shape of the disutility function, under the paradox of choice and sharing personal information.