학술논문
IM'ing overload: Libraryh3lp to the rescue
Document Type
Academic Journal
Source
Library Hi Tech News, 2009, Vol. 26, Issue 1/2, pp. 12-17.
Subject
Language
English
ISSN
0741-9058
Abstract
The purpose of this paper is to describe the new virtual reference system Libraryh3lp, developed to assist librarians with managing multiple instant messaging (IM) patrons at one time.
A summary of the main features of the Libraryh3lp system, including setup and reports; and a discussion of how to provide staff training.
This paper provides an overview of the Libraryh3lp virtual reference platform including what it does, how it works, and its benefits for reference managers.
This paper is useful for information management professionals who are looking for a low‐cost, reliable alternative to current IM software systems.
A summary of the main features of the Libraryh3lp system, including setup and reports; and a discussion of how to provide staff training.
This paper provides an overview of the Libraryh3lp virtual reference platform including what it does, how it works, and its benefits for reference managers.
This paper is useful for information management professionals who are looking for a low‐cost, reliable alternative to current IM software systems.