학술논문

User experience of conveying emotions by touch
Document Type
Conference
Source
2017 26th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) Robot and Human Interactive Communication (RO-MAN), 2017 26th IEEE International Symposium on. :1240-1247 Aug, 2017
Subject
Aerospace
Bioengineering
Communication, Networking and Broadcast Technologies
Computing and Processing
General Topics for Engineers
Robotics and Control Systems
Transportation
Robot sensing systems
Humanoid robots
Human-robot interaction
Human computer interaction
Usability
Language
ISSN
1944-9437
Abstract
In the present study, 64 users were asked to convey eight distinct emotion to a humanoid Nao robot via touch, and were then asked to evaluate their experiences of performing that task. Large differences between emotions were revealed. Users perceived conveying of positive/pro-social emotions as significantly easier than negative emotions, with love and disgust as the two extremes. When asked whether they would act differently towards a human, compared to the robot, the users' replies varied. A content analysis of interviews revealed a generally positive user experience (UX) while interacting with the robot, but users also found the task challenging in several ways. Three major themes with impact on the UX emerged; responsiveness, robustness, and trickiness. The results are discussed in relation to a study of human-human affective tactile interaction, with implications for human-robot interaction (HRI) and design of social and affective robotics in particular.