학술논문

Identifying Communication Problems in the Use of Video Conferencing Systems
Document Type
Conference
Source
2020 9th International Congress on Advanced Applied Informatics (IIAI-AAI) IIAI-AAI Advanced Applied Informatics (IIAI-AAI), 2020 9th International Congress on. :651-658 Sep, 2020
Subject
Computing and Processing
Emotion recognition
Atmospheric measurements
Focusing
Psychology
Particle measurements
Cognition
Frequency measurement
Interpersonal cognition
video conferencing
communication
groups
eye contact
behavioral observation
Language
Abstract
This study experimentally analyzes differences in interpersonal cognition, focusing on face-to-face meetings and video conferences in the context of group work at a university. We attempt to quantify the situation in relation to communication by focusing on the elements that comprise the process of interpersonal cognition, in which the self acts toward others, others react, and the self observes this. We analyze differences in interpersonal cognition in the context of meetings/conferencing based on physical measurement of study participants’ vocal utterances, observation of the non-verbal expressions, and evaluation of participants’ overall impressions in order to ascertain psychological reactions. We seek to identify the communication problems associated with the use of video conferencing systems from the results of measurements relating to three types of meeting content.