부산대학교 도서관

This paper presents the redesign of the academic follow-up process established in the Colombia' Ministry of National Education (MEN) Guide No. 34, by the application of the Business Process Management (BPM) model, to improve its quality indicators within the Academic Management area in a public educational institution in the department of Quindío (Colombia). This case is presented as a feasible project that proposes a solution to the need to restructure the way in which academic processes are interpreted and managed within the country's public educational institutions due to the lack of specification, understanding of current processes and components. that integrate the institutional academic management. The methodology incorporates the process improvement techniques proposed by Dumas, M., et al. The redesign of the academic monitoring process, and the specification of the new key performance indicators or KPIs for each redesigned sub-process, promoted the quantification of the positive impact of the application of the BPM model in the redesign of the academic follow-up process and the improvement of its quality indicators within the field of academic management.