부산대학교 도서관

In a cloud environment, the indemnity of service level agreement (SLA) violations has an adverse effect on the service provider. It leads to the penalty fee, credit amount, license extension, and reputation decline that could significantly impact future business outcomes. Existing approaches are unable to handle complex predictions that can accommodate the temporal influence of Quality of Service (QoS) data. Moreover, no method in a cloud environment considers all possible attitudinal behavior of the service provider to mitigate the risk of an actual violation. This article proposes an SLA violation risk mitigation model that uses ordered weighted average (OWA) in long short-term memory for complex QoS prediction. The OWA operator is weighted with a minimax disparity approach to manage the risk of SLA violation. The approach intelligently predicts deviation in custom prioritized QoS parameter and recommend exigency of mitigating action by considering all possible attitudinal behavior of the service provider. This article uses linguistic variables, fuzzy and interval numbers to handle imprecise information. The analysis results demonstrate the applicability and efficiency of the proposed approach to address complex risk mitigation actions.