학술논문
A Typology of Chatbots in Public Service Delivery
Document Type
Periodical
Author
Source
IEEE Software IEEE Softw. Software, IEEE. 39(3):58-66 Jun, 2022
Subject
Language
ISSN
0740-7459
1937-4194
1937-4194
Abstract
Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context.