부산대학교 도서관

The Key Performance Indicators (KPIs) are usually adopted to evaluate the progress of the stated objectives in a specific framework. In a context where no suitable data are available, the correct estimation of KPIs values is an open issue. Hence, a new methodology is needed to evaluate the baseline values of KPIs. This paper presents an innovative approach to estimate the baseline values for a set of KPIs, that can be already existing or defined for the first time, in absence of historical data. The proposed approach makes use of data retrieved by different suitable sources, such as surveys, questionnaires, etc., comparing them with existing data in similar contexts to estimate KPIs baseline values. A case study is presented and the proposed methodology is applied to estimate specific KPIs in the electro-mobility sector.