학술논문
Factors influencing service quality performance of a Saudi higher education institution: Public health program students' perspectives
Document Type
article
Author
Source
Informatics in Medicine Unlocked, Vol 28, Iss , Pp 100841- (2022)
Subject
Language
English
ISSN
2352-9148
Abstract
This study aimed to reveal the perception of students about the service quality performance of a Saudi university using a modified CUL-HEdPERF scale and revealed the factors affecting students' overall satisfaction towards service quality performance. An exploratory study design was adopted, and all students belonging to selected public health programs (N = 3) at Imam Abdulrahman Bin Faisal University (IAU) were considered as the population for this study. All second, third, and fourth-year undergraduate students (N = 165) were administered with a modified CUL-HEdPERF scale using the paper-based method. The scale consisted of three sub-scales measuring factors related to (i) the Gulf culture area, (ii) professionalism in executing academic and non-academic activities, and (iii) the institutional level, and overall satisfaction. One hundred thirty-three completed questionnaires were received with the response rate of 80.6%. Overall, students' satisfaction towards service quality performance of IAU was acceptable (mean score 2.6–3.6). A multiple regression analysis indicated that all three sub-scales were significant factors influencing students' overall satisfaction (p