학술논문
Humanization of care in pediatric wards: differences between perceptions of users and staff according to department type
Document Type
article
Author
Source
Italian Journal of Pediatrics, Vol 46, Iss 1, Pp 1-8 (2020)
Subject
Language
English
ISSN
1824-7288
Abstract
Abstract Background As the quality and quantity of patient-centered care may be perceived differently by recipients and independent observers, assessment of humanization of pediatric care remains an elusive issue. Herein we aim to analyze differences between the degrees of verified existing vs. perceived humanization issues of a pediatric ward. Furthermore, we examine whether there is concurrence between the degrees of humanization perceived by users (parents/visitors) vs. staff members. Methods The study was conducted in the pediatric wards of seven medical centers of the Campania region (Italy) categorized as general (n = 4), children’s (n = 1), and university (n = 2) hospitals. The degree of existing humanization was assessed by a multidisciplinary focus group for each hospital through a pediatric care-oriented checklist specifically developed to individuate the most critical areas (i.e., those with scores