학술논문
Conclusion: Current developments and the future of public services
Document Type
Book
Author
Source
Understanding Public Services: A Contemporary Introduction. :161-171
Subject
Language
Abstract
Drawing on the previous chapters, the conclusion brings together main insights developed throughout the book. It highlights that, like many welfare state institutions, public services are exposed and adapting to a changing social, economic and political environment. This chapter outlines the challenges of ever more complex issues reshaping the way public service organisations interact with the state and the other sectors and the influences these developments have on the internal operations of public services. Many of the attempts to adapt to broader changes draw on best practice from a range of industries but they also show the barriers to applying management concepts in different settings. As a result, public services have to find new techniques to meet the challenges of shifting demographics, financial restrictions and ecological change in a sustainable way.
Addressing needs and safeguard rights, public services are a crucial part of modern states and everyday lives. This book presents an in-depth introduction to public services as a field of study and provides a holistic guide to both the discipline of public services and core elements of working in public services. Aiming to provide a comprehensive account of core public service topics, this book explores the context in which public services operate, the delivery of public services between the state, the market and civil society as well as strategy, leadership and management of public services and emerging key themes of public service delivery. The introduction provides an outline of the aims and nature of public services. The first part of this book introduces the reader to the relationship between public services and public policies, explores organisations and the mixed economy of public service provision, and outlines the legal framework that shapes public services. Focusing on the internal dimension of public services, the second part then explores strategy, management and leadership of and in public services. Contributions on current and emerging issues and themes, from sustainability and the environment to equality, and their relationship to public services form the third part of the book.Dive inside this textbook for an accessible guide to the discipline of public services.Perfect for students, it offers a comprehensive account of core public service topics and explains the fundamental elements of working in the public services. Outlining their role in the welfare state, it explores the policies, providers and legalities shaping the context in which public services operate.Students will study concepts of organisational change, strategy, management, leadership and funding, and engage with timely discussions around contemporary public issues such as equality, sustainability and climate change. Key features to support student learning include:objectives at the beginning of each chapter;case studies and examples;end of chapter summaries;reflective questions;further reading recommendations and resources.Bringing together authors with expertise in politics and public policy, social policy and law, this book is essential reading for everybody studying public services.Dive inside this textbook for an accessible guide to the discipline of public services; explore core public service topics and understand the fundamental elements of working in the public services.
Addressing needs and safeguard rights, public services are a crucial part of modern states and everyday lives. This book presents an in-depth introduction to public services as a field of study and provides a holistic guide to both the discipline of public services and core elements of working in public services. Aiming to provide a comprehensive account of core public service topics, this book explores the context in which public services operate, the delivery of public services between the state, the market and civil society as well as strategy, leadership and management of public services and emerging key themes of public service delivery. The introduction provides an outline of the aims and nature of public services. The first part of this book introduces the reader to the relationship between public services and public policies, explores organisations and the mixed economy of public service provision, and outlines the legal framework that shapes public services. Focusing on the internal dimension of public services, the second part then explores strategy, management and leadership of and in public services. Contributions on current and emerging issues and themes, from sustainability and the environment to equality, and their relationship to public services form the third part of the book.Dive inside this textbook for an accessible guide to the discipline of public services.Perfect for students, it offers a comprehensive account of core public service topics and explains the fundamental elements of working in the public services. Outlining their role in the welfare state, it explores the policies, providers and legalities shaping the context in which public services operate.Students will study concepts of organisational change, strategy, management, leadership and funding, and engage with timely discussions around contemporary public issues such as equality, sustainability and climate change. Key features to support student learning include:objectives at the beginning of each chapter;case studies and examples;end of chapter summaries;reflective questions;further reading recommendations and resources.Bringing together authors with expertise in politics and public policy, social policy and law, this book is essential reading for everybody studying public services.Dive inside this textbook for an accessible guide to the discipline of public services; explore core public service topics and understand the fundamental elements of working in the public services.