부산대학교 도서관

One goal of applied operations research is to improve decisions in practice. This requires modelers and stakeholders to have a shared understanding of the system and for the developed model to reflect the system's core dynamics. There are four areas to address: the underlying problem must be understood, the mathematical formulation of the problem must be representative of the system at hand, the data must be appropriate, and the model-generated recommendations must be understandable by the stakeholders. While developing models, operations researchers may primarily rely on past experience in model development, rather than underlying theory, to guide decisions on how to include stakeholders in the modeling process. In parallel, the field of Cognitive Systems Engineering has developed methodologies and practices to understand systems, stakeholder needs, and environments. To improve the rigor of the "application" in applied operations research, we present a framework to integrate Cognitive Systems Engineering methods with optimization model development. We apply the integrated framework to a case study of locating hand sanitizer stations in response to COVID-19 at a large academic institution.