부산대학교 도서관

A good communication channel between the police and civilians can increase people's satisfaction of police service and help promote social harmony. By utilizing information technology, the interaction between two parties will be enhanced; therefore, the police and civilians will be able to cooperate closely in order to achieve a good rapport. This study is based on the theory of 'Revised information system success model', which is constructed by DeLone and McLean (2003); it also considers system quality, information quality, as well as service quality in order to propose a study structure to examine the satisfaction about basic-level police organization's 'Case Report Electronic Information System', including system functions, information capabilities, and service quality. The primary target group of this study are all 10 police stations in Kaohsiung City Government Police Department, and the stratified random sampling method is employed in this study; also, the number of valid questionnaires is 347. The study indicates that the most important factors affecting the user's satisfaction of the 'Case Report Electronic Information System' are 'information capabilities', 'system functions', and 'service quality', respectively.