부산대학교 도서관

Objectives: As the COVID-19 pandemic spreads worldwide, healthcare workers were exposed to unknown carriers, leading to work under physical and mental stress. Therefore, this study aimed to investigate the burnout, emotional burnout, and stress of healthcare workers during the pandemic. Methods: This study aimed to collect surveys and in-depth interviews. A cross-sectional study was conducted in a teaching hospital in central Taiwan. Demographic variables, an occupational burnout inventory, and 5-item brief symptom rating scale were included in the questionnaire. The in-depth interview was conducted to collect qualitative data. Qualitative data analysis was to assure healthcare workers' stressors and form suggestions for responding to the pandemic. Results: There were 192 questionnaires collected and included in data analysis, including 161 females (83.9%) and 87 of all participants (45.3%) aged 41 to 50. During the remission period of the pandemic in 2021, the study subjects had moderate burnout (52.7±13.7) and mild emotional burnout (7.5±3.9). Participants aged 31 to 60 reported higher levels of over-commitment to work and work engagement, especially those who worked more than 56 hours a week. In the multiple linear regression model, it was reported that the number of hours worked per week also impacted work engagement, while the number of children and sleep duration had impacted work-related burnout, client-related burnout, and emotional distress. We conducted in-depth interviews with 10 participants during the remission period (2021/4/28-4/29) and the nationwide Level 3 pandemic alert period (2021/5/27-6/10) and found that as the severity of the pandemic arose, staff's work stress also increased. Conclusions: After the research results were summarized, we conducted a rolling strategy in terms of structure and process to provide a safe and secure working environment and mental support, which is beneficial for healthcare workers to overcome the worries of the pandemic.