부산대학교 도서관

Purposes: This study aimed to compare the expected degree and actual feeling of perceived caring behavior between caregivers and residents through difference analysis to understand their satisfaction. Methods: A cross-sectional study method was adopted and research subjects who were willing to sign the consent form were selected by purposive sampling. Subjects included caregivers who worked for over six months as well as residents or their families who stayed for over a year in 10 long-term care institutions in central Taiwan. A total of 300 structured questionnaires were distributed to both caregivers and residents; 220 and 247 valid questionnaires were recovered from the caregivers and residents respectively. Results: Attention to caring behavior was analyzed using the following measures: 'accessible', 'explains and facilitates', 'trusting relationship', 'monitors and follows through', 'anticipates', as well as 'comforts'. Mean values of 'accessible', 'anticipates', 'trusting relationship', and 'monitors and follows through' were higher in caregivers compared to that in residents, whereas, mean values of 'explains and facilitates' as well as 'comforts' were lower in caregivers compared to that in residents. However, a statistically significant difference was observed only in case of 'trusting relationship'. The mean values for all six measures for degree of caring behavior self-rated by caregivers were significantly higher compared to that rated by residents. The frequency of degree of caring behavior self-rated by the caregivers was between 50% and 80%, whereas that rated by the residents was less than 20%. The satisfaction of caregivers with caring behavior was in a descending order of 'accessible', 'comforts', 'trusting relationship', 'explains and facilitates', 'monitors and follows through', and 'anticipates', whereas in case of residents was in the descending order of 'anticipates', 'trusting relationship', 'monitors and follows through', 'accessible', 'comforts', 'explains and facilitates'. Overall, caregivers were more satisfied with caring behavior compared to residents. Conclusions: The study identified significant differences in perceived caring behavior between caregivers and residents or their families. Therefore, caregivers should strive to minimize these differences in perceived caring behavior and improve satisfaction.