부산대학교 도서관

The global outbreak of Coronavirus Disease 2019 (Coronavirus disease 2019, COVID-19) has impacted Taiwan in various aspects. In addition to hospital cluster infection and medical personnel shortage, COVID-19 further deteriorated the performance of health care organizations substantially, including declined numbers of outpatient, emergency, and inpatient visits, with the highest financial loss of 25%. To tackle the recurrent outbreak of highly infectious pandemic, health care organizations that safeguard public health are urgently required to proactively conduct risk managements in disease prevention, resource allocation, and quality maintenance, for the continuity of health welfare. In view of the aforementioned concerns, 12 professionals in medical care practices and academic fields from the Taiwan College of Healthcare Executives teamed up to develop a new normality map for medical services based on the consensus through multi-dimensioned multi-round brainstorming and semi-structured seminars, in the attempt to inspire the medical industry for business continuity. Under the challenge of pandemic recurrence, health care organizations should adopt the strategies of prevention, mobilization, intelligence, classification, and standardization to deploy the new paradigm of medical services for the assurance of business continuity. The medical services paradigm comprises 9 practical planning that envisions the future.