부산대학교 도서관

In May 2021, local Coronavirus disease 2019 (COVID-19) cases of unknown origin appeared in Wanhua District, Taipei City, and the number of confirmed cases increased rapidly, leading to the most severe community infection incident. To cope with the need of large-scale vaccine injections, Taipei City Hospital Zhong Xing Branch introduced the Umi Machi injection method, characterized by moving the medical team without moving the patients, to improve service quality and efficiency. The target subjects to be serviced were adjusted flexibly every day in accordance with the governmental policy. A better design of processes, human resources, and patient flow help build a vaccination environment that considers both efficiency and quality, including a barrier-free and age-friendly environment to an efficient and fast-paced service. Zhong Xing hospital fully utilizes the hospital ability of high resilience and flexible scheduling and applies the Umi Machi injection method flexibly. In this article, we analyze and share the space design, human resources allocation, injection efficiency, service quality, and characteristics to provide a reference in response to changes in the pandemic.