학술논문
Development of an online service for coping with spousal loss by means of human-centered and stakeholder-inclusive design: the case of LEAVES.
Document Type
Academic Journal
Author
van Velsen L; eHealth group, Roessingh Research and Development, Enschede, Netherlands.; Schokking L; National Foundation for the Elderly, Amersfoort, Netherlands.; Siderakis E; National Foundation for the Elderly, Amersfoort, Netherlands.; Knospe GM; NOTHING AG, Köniz, Switzerland.; Brandl L; eHealth group, Roessingh Research and Development, Enschede, Netherlands.; Department of Human Media Interaction, University of Twente, Enschede, Netherlands.; Mooser B; Department for Clinical Psychology and Psychotherapy, University of Bern, Bern, Switzerland.; Madörin S; School of Social Work, University of Applied Sciences and Arts Northwestern Switzerland, Olten, Switzerland.; Jacinto S; Department for Clinical Psychology and Psychotherapy, University of Bern, Bern, Switzerland.; School of Social Work, University of Applied Sciences and Arts Northwestern Switzerland, Olten, Switzerland.; Iscte-Instituto Universitário de Lisboa, CIS-Iscte, Lisboa, Portugal.; Gouveia A; Psychiatric Department at The Health Unit of Baixo Alentejo, Beja, Portugal.; Brodbeck J; Department for Clinical Psychology and Psychotherapy, University of Bern, Bern, Switzerland.; School of Social Work, University of Applied Sciences and Arts Northwestern Switzerland, Olten, Switzerland.
Source
Publisher: Taylor and Francis Country of Publication: United States NLM ID: 8506890 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1091-7683 (Electronic) Linking ISSN: 07481187 NLM ISO Abbreviation: Death Stud
Subject
Language
English
Abstract
To support older mourners after the loss of their partner, LEAVES, an online self-help service that delivers the LIVIA spousal bereavement intervention, was developed. It integrates an embodied conversational agent and an initial risk assessment. Based on an iterative, human-centered, and stakeholder inclusive approach, interviews with older mourners and focus groups with stakeholders were conducted to understand their perspective on grief and on using LEAVES. Subsequently, the resulting technology and service model were evaluated by means of interviews, focus groups, and an online survey. While digital literacy remains a challenge, LEAVES shows promise of being supportive to the targeted end-users.