부산대학교 도서관

An examination of an airline's value chain indicates that IT is a core enabler of all parts of the chain, where complexity and dynamism of the processes indicate that several arrays of business relationships and core processes need to be IT managed. In order to scale up to the business growth plans and meet the aspirations of the demand market, several strategic directions should be adopted directly aligned to the objectives and goals of the airline company. From the analysis of the IT value chain, the main challenges that need to be addressed are to integrate processes, standardize, collaborate and build a strong working relationship with the business. The integration of IT services for development, delivery, infrastructure and services using industry's standard models and best practices will enable the airline to meet key business objectives. This paper redresses the challenges experienced in institutionalizing a framework for software process improvement (SPI), with specific context towards managing complex organizational changes. The key success factors that have impact on the success of a leading airline company, AirlineCo's IT program are explored. The implementation is reviewed based on technology acceptance models, with quantitative and qualitative research carried out to substantiate and validate key assertions and constructs. Having identified the opportunities in process improvements based on theoretical concepts and best practices in the industry, the paper highlights improvements for the process improvement journey. Pilot implementation details of the proposed solution are included, which concludes that SPI is a standing approach to help software organizations improving performance. The recommendations from the research are converted into a process improvement proposal. [ABSTRACT FROM AUTHOR]