부산대학교 도서관

Purpose: The growing competitiveness between various health centres in the scope of offered medical services is accompanied by growth of patients' expectations concerning the quality of the abovementioned services. That is why knowledge of the patients' needs and expectations concerning medical services may significantly contribute to the improvement in the quality of the services to be rendered. The aim of the study was to analyse the evaluation of attitudes of medical staff by delivering women. Material and methods: Self-invented questionnaire was used in order to examine the patients for the purposes of present research. The obtained results were subject to statistical analysis by means of chi-square test for uniformity. A 5% inference error risk was assumed and p<0.05 was considered as statistically significant. Results: It has been proved that that largest percentage of delivering women was referred to as "Ms". 93.33% of the interviewed delivering women obtained complete information from the medical staff. However, no significant interrelation between the information the delivering women obtained from the medical staff and their age. Level of education and place of residence was proved. Conclusions: The study shows that the delivering women with a university degree evaluated the medical staff's attitude as positive more frequently than the women with primary or secondary level of education. The research indicates that in contacts with the delivering women and when informing the delivering women. The delivery block medical staff must pay particular attention to the women without higher education. [ABSTRACT FROM AUTHOR]