학술논문
Breast Cancer Navigation: Using physician and patient surveys to explore nurse navigator program experiences.
Document Type
Article
Author
Source
Subject
*CROSS-sectional method
*PATIENT-centered care
*PATIENT satisfaction
*PHYSICIANS' attitudes
*DESCRIPTIVE statistics
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Language
ISSN
1092-1095
Abstract
BACKGROUND: Patient navigators can improve patient experiences of care and outcomes, but little is known about how navigation programs may affect physician workflows and experience. OBJECTIVES: This study aimed to understand patient and physician experiences with a breast cancer navigation (BCN) program using Lean design principles. METHODS: Surveys were developed and distributed from 2019 to 2020 to 255 patients diagnosed with breast cancer and 128 physicians in primary care and cancer-related specialties. Descriptive analyses were conducted. FINDINGS: Eighty-three physicians and 94 patients completed the survey. A large majority of physicians reported that the BCN program "made their day easier" and improved flow, care coordination, and patient experience. A large majority of patients reported receiving the right level of support during diagnosis communication and high satisfaction in other domains measured. [ABSTRACT FROM AUTHOR]