학술논문
Conceptualizing the 'Spirit of Service' in Tourism Education and Training: A Case Study from New Zealand.
Document Type
Article
Source
Subject
*TRAVEL
*EDUCATION
*TOURISM personnel
*CUSTOMER services
*
*
*
Language
ISSN
1531-3220
Abstract
Conceptualizes the desired skills and qualities of tourism employees and servers and provides insight into the student experience of tourism education and training related to the nurturing of such desired qualities. Discussion on the 'Spirit of Service'; Qualities and skills that make up the 'Spirit of Service'; Analysis of tourism education in New Zealand.