소장자료
LDR | 04006cam a22006738i 4500 | ||
001 | 0100556791▲ | ||
003 | OCoLC▲ | ||
005 | 20230315135703▲ | ||
006 | m d ▲ | ||
007 | cr |||||||||||▲ | ||
008 | 190108s2019 ne ob 001 0 eng ▲ | ||
010 | ▼a 2019000990▲ | ||
019 | ▼a1080938490▲ | ||
020 | ▼a9789027262998▼q(pdf)▲ | ||
020 | ▼a9027262993▲ | ||
020 | ▼z9789027202123 (hb : alk. paper)▲ | ||
020 | ▼z9027202125▲ | ||
035 | ▼a1993237▼b(N$T)▲ | ||
035 | ▼a(OCoLC)1081432922▼z(OCoLC)1080938490▲ | ||
040 | ▼aDLC▼beng▼erda▼cDLC▼dYDX▼dOCLCO▼dN$T▼dEBLCP▲ | ||
042 | ▼apcc▲ | ||
050 | 1 | 0 | ▼aHF5718▲ |
082 | 0 | 0 | ▼a658.4/5▼223▲ |
245 | 0 | 0 | ▼aTechnology mediated service encounters▼h[electronic resource] /▼cedited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López.▲ |
260 | ▼aAmsterdam ;▼aPhiladelphia :▼bJohn Benjamins Publishing Company, ▼c[2019]▲ | ||
263 | ▼a1902▲ | ||
300 | ▼a1 online resource.▲ | ||
336 | ▼atext▼btxt▼2rdacontent▲ | ||
337 | ▼acomputer▼bn▼2rdamedia▲ | ||
338 | ▼aonline resource▼bnc▼2rdacarrier▲ | ||
490 | 1 | ▼aPragmatics & beyond ;▼vnew series, volume 300▲ | |
504 | ▼aIncludes bibliographical references and index.▲ | ||
505 | 0 | ▼aAcknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch.▲ | |
588 | ▼aDescription based on print version record and CIP data provided by publisher; resource not viewed.▲ | ||
590 | ▼aMaster record variable field(s) change: 072▲ | ||
650 | 0 | ▼aBusiness communication.▲ | |
650 | 0 | ▼aIntercultural communication.▲ | |
650 | 0 | ▼aCustomer relations.▲ | |
650 | 0 | ▼aCommunication in marketing.▲ | |
650 | 7 | ▼aBUSINESS & ECONOMICS / Industrial Management.▼2bisacsh▲ | |
650 | 7 | ▼aBUSINESS & ECONOMICS / Management.▼2bisacsh▲ | |
650 | 7 | ▼aBUSINESS & ECONOMICS / Management Science.▼2bisacsh▲ | |
650 | 7 | ▼aBUSINESS & ECONOMICS / Organizational Behavior.▼2bisacsh▲ | |
655 | 4 | ▼aElectronic books.▲ | |
700 | 1 | ▼aGarcés-Conejos Blitvich, Pilar, ▼d1960-▼eeditor.▲ | |
700 | 1 | ▼aFernández-Amaya, Lucía,▼eeditor.▲ | |
700 | 1 | ▼aDe la O Hernandez-Lopez, Maria,▼eeditor.▲ | |
776 | 0 | 8 | ▼iPrint version:▼tTechnology mediated service encounters▼dAmsterdam ; Philadelphia : John Benjamins Publishing Company, [2019]▼z9789027202123▼w(DLC) 2018045387▲ |
830 | 0 | ▼aPragmatics & beyond ;▼vnew ser., 300.▲ | |
856 | 4 | 0 | ▼3EBSCOhost▼uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1993237▲ |
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Technology mediated service encounters
자료유형
국외eBook
서명/책임사항
Technology mediated service encounters [electronic resource] / edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López.
발행사항
Amsterdam ; Philadelphia : John Benjamins Publishing Company , [2019]
형태사항
1 online resource.
총서사항
서지주기
Includes bibliographical references and index.
내용주기
Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch.
주제
기타형태저록
ISBN
9789027262998 9027262993
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