학술논문
Critical practices in TQM Human Resources Development
Document Type
Conference
Author
Source
2013 IEEE International Conference on Industrial Engineering and Engineering Management Industrial Engineering and Engineering Management (IEEM), 2013 IEEE International Conference on. :1170-1173 Dec, 2013
Subject
Language
ISSN
2157-3611
2157-362X
2157-362X
Abstract
Total Quality Management (TQM) is a series of organizational actions. In this paper, we analyze the critical practices in TQM leadership development of a global manufacturing company. We surveyed 142 departmental managers with self-evaluation questionnaire on leadership development and analyzed the data with factor analysis and an Automatic Interaction Detection (AID) method to find critical behavioral emphasis. TQM leadership with vision, high aspiration, and scientific quality control made difference for effective leadership development.