학술논문
The National Outcomes Management Project: a benchmarking collaborative.
Document Type
Journal Article
Source
Subject
*BENCHMARKING (Management)
*OUTPATIENT medical care
*HEALTH outcome assessment
*CLINICS
*COMMUNITY mental health services
*COMMUNITY mental health service administration
*COMPARATIVE studies
*HEALTH planning
*MANAGED care programs
*MANAGEMENT
*RESEARCH methodology
*EVALUATION of medical care
*MEDICAL cooperation
*MEDICAL records
*RESEARCH
*EVALUATION research
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Language
ISSN
1094-3412
Abstract
Traditional evaluation of health care quality usually involves the measurement of the structure, process, and outcome of care. Most quality improvement programs involve a cycle that includes a setting of goals, a measurement of either process or outcomes, and a real-time or retrospective feedback of the results of data measurement. Benchmarking, a well-known efficient business technology, can lead to practice innovations necessary to survive in an environment that has a need for decreasing cost and increasing quality. The purpose of this article is to present a novel use of benchmarking in managed ambulatory behavioral health care and its application in a model collaborative outcome management project at more than 16 sites and nine states in the United States. [ABSTRACT FROM AUTHOR]