부산대학교 도서관

If user documentation is defined as the means by which information about a computer system is conveyed then individual personal contact with users is undoubtedly the most effective documentation procedure. Unfortunately, it is not the cheapest, the most efficient, nor the most reliable method of communicating information. Written documentation is generally less expensive and more efficient and reliable. As a result, written documentation is the primary method of communication with users at most university computer centers. However, to be effective, written documentation must be based on ideas acquired through personal contact. The types of documents produced and the methods used in their preparation should be determined by the needs of the user community.