학술논문
Clinicians perceptions of a telemedicine system: a mixed method study of Makassar City, Indonesia.
Document Type
Academic Journal
Author
Indria D; Yorkshire Center for Health Informatics, University of Leeds, Leeds, UK. indriadea@gmail.com.; PO BOX INDRIADEA, Jakarta, JKB, 11000, Indonesia. indriadea@gmail.com.; Alajlani M; Institute of Digital Healthcare, University of Warwick, Coventry, UK.; Fraser HSF; Brown Center for Biomedical Informatics, Brown University, Providence, RI, USA.
Source
Publisher: BioMed Central Country of Publication: England NLM ID: 101088682 Publication Model: Electronic Cited Medium: Internet ISSN: 1472-6947 (Electronic) Linking ISSN: 14726947 NLM ISO Abbreviation: BMC Med Inform Decis Mak Subsets: MEDLINE
Subject
Language
English
Abstract
Background: This case study in Makassar City, Indonesia aims to investigate the clinicians' perceptions, including both satisfaction and barriers in using telemedicine in a large, established program which supported 3974 consultations in 2017.
Methods: A mixed methodology was used in this research utilizing a questionnaire with 12 questions, and semi-structured interviews. A purposeful sample of clinicians using the telemedicine system at the 39 primary care clinics in Makassar City were surveyed. A total of 100 clinicians participated in this study. All of them completed the questionnaires (76.9% response rate) and 15 of them were interviewed.
Results: The result showed that 78% of the clinicians were satisfied with the telemedicine system. In free text responses 69% said that telemedicine allowed quicker diagnosis and treatment, 47% said poor internet connectivity was a significant obstacle in using the system, and 40% suggested improvement to the infrastructure including internet connection and electricity.
Conclusion: Overall, the clinicians were satisfied with the system, with the main benefit of rendering the diagnosis faster and easier for patients. However, poor internet connectivity was indicated as the main barrier. Most of the clinicians suggested improving the infrastructure especially the internet network.
Methods: A mixed methodology was used in this research utilizing a questionnaire with 12 questions, and semi-structured interviews. A purposeful sample of clinicians using the telemedicine system at the 39 primary care clinics in Makassar City were surveyed. A total of 100 clinicians participated in this study. All of them completed the questionnaires (76.9% response rate) and 15 of them were interviewed.
Results: The result showed that 78% of the clinicians were satisfied with the telemedicine system. In free text responses 69% said that telemedicine allowed quicker diagnosis and treatment, 47% said poor internet connectivity was a significant obstacle in using the system, and 40% suggested improvement to the infrastructure including internet connection and electricity.
Conclusion: Overall, the clinicians were satisfied with the system, with the main benefit of rendering the diagnosis faster and easier for patients. However, poor internet connectivity was indicated as the main barrier. Most of the clinicians suggested improving the infrastructure especially the internet network.