학술논문
Person-centredness in the workplace: an examination of person-centred skills, processes and workplace factors among Medicaid waiver providers in the United States.
Document Type
Article
Author
Source
Subject
*WORK environment & psychology
*MEDICAID
*STATISTICS
*EMPLOYMENT of people with disabilities
*CONFIDENCE intervals
*HOME care services
*SOCIAL workers
*PATIENT-centered care
*COMMUNITY health services
*DEVELOPMENTAL disabilities
*ABILITY
*TRAINING
*SURVEYS
*CRONBACH'S alpha
*JOB satisfaction
*QUALITY assurance
*DECISION making
*DESCRIPTIVE statistics
*SCALE analysis (Psychology)
*CHI-squared test
*PATH analysis (Statistics)
*MANAGEMENT
*CURRICULUM planning
*INDUSTRIAL hygiene
*DATA analysis software
*INSURANCE
*INTELLECTUAL disabilities
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Language
ISSN
2046-9292
Abstract
Background: Existing research supports the effectiveness of person-centred practices in working with persons with physical, intellectual and developmental disabilities, but less clear is the influence of workplace factors on the implementation and quality of person-centred practices. Aims: This article explores the influence of workplace factors on job satisfaction and on the implementation and quality of person-centred practices in healthcare agencies that provide homeand community-based services through a Medicaid waiver in Mississippi, a state in the southeastern United States. Methods: Purposive sampling was used to collect data via online surveys to explore the interrelationships among person-centred workplaces, job satisfaction and person-centred practices. Results: Path analysis reveals that a person-centred workplace influences both skill implementation and person-centred processes. Job satisfaction was significantly correlated to skill implementation and person-centred processes in bivariate analysis but was not detected in the path model. Conclusion: This study suggests that organisations may improve the provision of person-centred practices by investing in policies that create a person-centred workplace. Implications for practice: • A person-centred workplace environment is a critical factor that influences person-centred practices and job satisfaction among employees • Adapting practices to be person-centred should occur at every level of an organisation • Social care organisations should maintain continuous assessments of person-centredness to ensure a person-centred workplace where employees consistently use person-centred skills and processes with the people whom they support [ABSTRACT FROM AUTHOR]