부산대학교 도서관

The main purpose of this study is to measure the family satisfaction and its relative factors to the first time admitted to the intensive care unit (ICU) patients. A self-administered questionnaire was used to investigate the family within 24-48 hours after patient admitted to the ICU and still stayed during the survey time. There were total 174 families (88.3%) completed the questionnaire. The average of overall satisfaction were 4.28±0.72 while the score of very satisfaction was 5. Sixty-five point five percent of family tended to choose or recommend the ICU again if necessary. Through Logistic regression analysis, the major factors affected the overall satisfaction were visiting other ICU before, service process, facilities and equipment, and attending physician's professional knowledge and skills. The factors affected the tendency of choosing the ICU again if necessary were service process and attending physician's respond to their questions. This study showed that except the facilities and equipment, family's personal former experience, service process, professional knowledge and skill of attending physician and their respond to family's questions were all seemed had positive influence on the family satisfaction of patient who admitted to the ICU for the first time.