소장자료
| LDR | 03502cam a2200637Ii 4500 | ||
| 001 | 0100501250▲ | ||
| 003 | OCoLC▲ | ||
| 005 | 20210119133118▲ | ||
| 006 | m o d ▲ | ||
| 007 | cr cnu---unuuu▲ | ||
| 008 | 160912s2017 nyu ob 001 0 eng d▲ | ||
| 019 | ▼a958956248▼a960833370▲ | ||
| 020 | ▼a9780814437827▼q(electronic bk.)▲ | ||
| 020 | ▼a0814437826▼q(electronic bk.)▲ | ||
| 020 | ▼z9780814437810▲ | ||
| 020 | ▼z0814437818▲ | ||
| 029 | 1 | ▼aNLGGC▼b408123982▲ | |
| 035 | ▼a(OCoLC)958280300▼z(OCoLC)958956248▼z(OCoLC)960833370▲ | ||
| 037 | ▼aF811F349-66A0-48E6-AC4C-516ECAE3AC41▼bOverDrive, Inc.▼nhttp://www.overdrive.com▲ | ||
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| 050 | 4 | ▼aHF5415.5▲ | |
| 072 | 7 | ▼aBUS▼x082000▼2bisacsh▲ | |
| 072 | 7 | ▼aBUS▼x041000▼2bisacsh▲ | |
| 072 | 7 | ▼aBUS▼x042000▼2bisacsh▲ | |
| 072 | 7 | ▼aBUS▼x085000▼2bisacsh▲ | |
| 082 | 0 | 4 | ▼a658.8/12▼223▲ |
| 100 | 1 | ▼aWebb, Nicholas J.,▼d1958-▼eauthor.▲ | |
| 245 | 1 | 0 | ▼aWhat customers crave :▼bhow to create relevant and memorable experiences at every touchpoint /▼cNicholas Webb.▲ |
| 264 | 1 | ▼aNew York, NY :▼bAMACOM,▼c[2017]▲ | |
| 264 | 4 | ▼c©2017▲ | |
| 300 | ▼a1 online resource▲ | ||
| 336 | ▼atext▼btxt▼2rdacontent▲ | ||
| 337 | ▼acomputer▼bc▼2rdamedia▲ | ||
| 338 | ▼aonline resource▼bcr▼2rdacarrier▲ | ||
| 504 | ▼aIncludes bibliographical references and index.▲ | ||
| 505 | 0 | ▼aPart one. What you need to know about the customer experience -- The advent of "exceptional" customer service -- Bring home the bacon: the value of customer types -- The journey to exceptional customer experiences -- Getting down to the nitty-gritty: why, who, and what -- Innovating excellence -- Innovation: a collaborative process -- Part two. Mapping your customer's journey -- The pre-touchpoint moment -- The first touchpoint moment -- The core touchpoint moment -- The perfect last touchpoint moment -- The in-touchpoint moment -- Technology and the future of customer experience -- Your roadmap to What Customers Crave.▲ | |
| 520 | ▼aExamining how the hyper-connected economy is radically changing consumer expectations, this book is jam-packed with tools and examples to show companies what they need to do to stay on top. --▼cEdited summary from book.▲ | ||
| 588 | 0 | ▼aOnline resource; title from PDF title page (EBSCO, viewed September 12, 2016).▲ | |
| 590 | ▼aeBooks on EBSCOhost▼bAll EBSCO eBooks▲ | ||
| 650 | 0 | ▼aCustomer services.▲ | |
| 650 | 0 | ▼aCustomer relations.▲ | |
| 650 | 7 | ▼aBUSINESS & ECONOMICS▼xIndustrial Management.▼2bisacsh▲ | |
| 650 | 7 | ▼aBUSINESS & ECONOMICS▼xManagement.▼2bisacsh▲ | |
| 650 | 7 | ▼aBUSINESS & ECONOMICS▼xManagement Science.▼2bisacsh▲ | |
| 650 | 7 | ▼aBUSINESS & ECONOMICS▼xOrganizational Behavior.▼2bisacsh▲ | |
| 650 | 7 | ▼aCustomer relations.▼2fast▼0(OCoLC)fst00885533▲ | |
| 650 | 7 | ▼aCustomer services.▼2fast▼0(OCoLC)fst00885545▲ | |
| 655 | 4 | ▼aElectronic books.▲ | |
| 776 | 0 | 8 | ▼iPrint version:▼aWebb, Nicholas J., 1958-▼tWhat customers crave.▼dNew York, NY : AMACOM, [2017]▼z9780814437810▼z0814437818▼w(DLC) 2016023108▼w(OCoLC)945483321▲ |
| 856 | 4 | 0 | ▼uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1250304▲ |
| 938 | ▼aProQuest MyiLibrary Digital eBook Collection▼bIDEB▼ncis35836826▲ | ||
| 938 | ▼aGale Cengage Learning▼bGVRL▼nGVRL04RM▲ | ||
| 938 | ▼aEBSCOhost▼bEBSC▼n1250304▲ | ||
| 938 | ▼aProQuest MyiLibrary Digital eBook Collection▼bIDEB▼ncis35836826▲ | ||
| 938 | ▼aYBP Library Services▼bYANK▼n13162525▲ |
What customers crave :how to create relevant and memorable experiences at every touchpoint
자료유형
국외eBook
서명/책임사항
What customers crave : how to create relevant and memorable experiences at every touchpoint / Nicholas Webb.
형태사항
1 online resource
서지주기
Includes bibliographical references and index.
내용주기
Part one. What you need to know about the customer experience -- The advent of "exceptional" customer service -- Bring home the bacon: the value of customer types -- The journey to exceptional customer experiences -- Getting down to the nitty-gritty: why, who, and what -- Innovating excellence -- Innovation: a collaborative process -- Part two. Mapping your customer's journey -- The pre-touchpoint moment -- The first touchpoint moment -- The core touchpoint moment -- The perfect last touchpoint moment -- The in-touchpoint moment -- Technology and the future of customer experience -- Your roadmap to What Customers Crave.
요약주기
Examining how the hyper-connected economy is radically changing consumer expectations, this book is jam-packed with tools and examples to show companies what they need to do to stay on top. -- Edited summary from book.
주제
기타형태저록
ISBN
9780814437827 0814437826
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